At Orka Bag, we understand that plans can change — and we’re here to make the process as easy as possible.
Order Cancellations
Changed your mind? No problem!
- You can cancel your order within 12 hours of placing it to receive a full refund.
- After this period, we may not be able to cancel your order if it has already entered processing or production.
- Once your cancellation is approved, the refund will be processed within 7 business days to your original payment method.
Exchanges
We’re happy to help if your item is:
- Damaged or defective
- Incorrect
- The wrong size or product
To request an exchange, simply contact us at support@orkabag.shop.
Customers will not be charged return shipping for defective or incorrect products.
Need Help?
If you have any questions about cancellations or exchanges, our support team is always ready to assist.
📧 Email: support@orkabag.shop
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)