By placing an order with Orka Bag, you agree to the terms below. These policies are designed to ensure a smooth and transparent experience for our customers in the United States.
A. 14-Day Return Policy
You have 14 days from the date you receive your order to request a return.
To qualify for a return, your item must be in its original condition, unworn, unused, with tags attached, and in the original packaging.
Please also include your receipt or proof of purchase when submitting your return request.
B. Missing Your Return Label?
No need to worry — our packages do not include pre-printed return labels.
Simply email us at support@orkabag.shop, and our team will guide you through the return or exchange process.
C. How to Start a Return
To begin a return, contact us at support@orkabag.shop and include the following details:
- Your order number and full name
- Proof of purchase (screenshot or order confirmation)
- Reason for return
- Photo or short video showing any defect or damage (if applicable)
Once we receive and confirm your return (usually within 24 hours of receipt), we’ll email you a confirmation.
If a refund is approved, it will be processed within 7 business days.
D. Exchange
We offer exchanges for items that are damaged, defective, incorrect, or the wrong size.
Please contact support@orkabag.shop to arrange an exchange.
Customers do not need to pay return shipping for defective or incorrect products.
E. Refunds
Once your returned item is received and inspected, we’ll notify you of your refund status.
If approved, the refund will be processed within 7 business days to your original payment method.
Please note that your bank or credit card provider may take additional time to complete the refund posting.
F. Order Cancellations
If you wish to cancel your order, please contact us within 12 hours of placing it for a full refund.
After this period, your order may already be in processing and may not be eligible for cancellation.
Approved cancellations are refunded within 7 business days.
G. Contact Us
- BAGS 3207 ORIENT RD LLC
- Phone: +1 323-301-0189
- Email: support@orkabag.shop
- Business Address: 3207 ORIENT RD TAMPA, FL 33619, USA
- Business Hours: 9:00 AM to 6:00 PM Monday – Friday (EST)